One practitioner · base subscription › TrueCoach

TrueCoach

Professional · priced at your client count · checked 21 Oct 2026

Workflow

Documented

Custom daily habits in client calendars with tracking tools. ^{1 2 3}

At 20 clients, pay monthly

Price not establishedCapacity exists, but the selected billing price is not established.

No plan selected ^{1 2 3}

The ladder, as the vendor printed it

Active clients Unlimited plan required Pay monthly Pay annually, upfront Include student / recent-graduate offersThe highlighted row is the one the engine selects for this count.

Plan	Capacity	Per month	Per year, upfront	Practitioners	Eligibility	Source
Starter	up to 5 clients	not printed	not printed	not printed	general	^{1 2 3}
Standard	up to 20 clients	not printed	not printed	not printed	general	^{1 2 3}
Pro	up to 50 clients	not printed	not printed	not printed	general	^{1 2 3}

At 0 clients: Price not establishedCapacity exists, but the selected billing price is not established.
Annual billing at 20 clients: Price not establishedCapacity exists, but the selected billing price is not established.
Unlimited plan: Unlimited not establishedno explicitly unlimited plan with the habit workflow is printed
Zero clients: No zero-client discount established; base subscription applies.
Above the published ladder: quote required.

Reference offers (not used in the price cell)

Amounts the record keeps as printed but does not calculate from, with the reason in the pricing note above. A bare amount here carries no currency code unless one is named.

Offer	As recorded
	plan: Starter; capacity: 5; displayed amount: 26.34; currency: USD; billing: unresolved_toggle
	plan: Standard; capacity: 20; displayed amount: 57.99; currency: USD; billing: unresolved_toggle
	plan: Pro; capacity: 50; displayed amount: 136.99; currency: USD; billing: unresolved_toggle

Workflow

Status: Documented — Custom daily habits in client calendars with tracking tools. ^{1 2 3}
Free: Trial only — 14-day trial; monthly versus annual price mapping unresolved. ^{1 2 3}
Client-side charges: None stated — not in the amount ³
Platform: Not recorded
Observed in an account: No. Everything on this page is documented from the vendor's pages and store listings that were read.

What we could not establish

Displayed annual-equivalent rates are not imported as monthly charges.
Advanced habit features are listed separately on Standard and Pro.
Not account-tested. Regulatory suitability has not been assessed.

Regulated use — lay reading

Lay reading. What each vendor's own pages say about US HIPAA and Ontario PHIPA, read by habit.report, without legal training. Not legal advice. A vendor's account of the law is not a source for the law. Each feature is assessed separately; evidence for one never covers another.

US HIPAA-covered activity: Not assessed — Contractual and operational suitability has not been assessed.
Ontario PHIPA-subject activity: Not assessed — Contractual and operational suitability has not been assessed.

Regulatory features — what the vendor's pages state

Data entry: Not stated
Hosting: Vendor states: Parent company notice (Xplor); applicability to TrueCoach customer data not established. Xplor privacy notice (linked from truecoach.co/privacy), which says it typically does not apply where Xplor acts as a processor for a customer: Xplor "primarily use[s] data centers in the European Union, United Kingdom, United States, Canada, Australia"; no provider named. ⁴ · checked 21 Oct 2026
Messages: Not stated
Notifications: Vendor states: Parent company notice (Xplor); applicability to TrueCoach customer data not established. Xplor privacy notice: transactional communications are described as confirmations, invoices, technical notices, updates and security alerts; promotional messages may be by email, telephone, mail, push notification or social media. Notification content is not described. ⁴ · checked 21 Oct 2026
Attachments: Vendor states: Parent company notice (Xplor); applicability to TrueCoach customer data not established. Xplor privacy notice lists "the photos, documents, or other files you upload to our Products and Services" among information collected. ⁴ · checked 21 Oct 2026
Video: Not stated
Exports: Vendor states: Parent company notice (Xplor); applicability to TrueCoach customer data not established. Xplor privacy notice: a right to request a copy of personal data in a portable format; no self-service client export described. ⁴ · checked 21 Oct 2026
Integrations: Not stated
AI features: Not stated
US business associate agreement: Vendor states: Help article dated January 22, 2021: "At this time, TrueCoach is not HIPAA compliant." No business associate agreement is mentioned on the pages read. ⁵ · checked 21 Oct 2026
Canada or Ontario: Vendor states: Parent company notice (Xplor); applicability to TrueCoach customer data not established. The Xplor notice lists Canada among the countries where Xplor primarily uses data centers. This is not a statement of where TrueCoach customer data is held; no Ontario or PHIPA statement. ⁴ · checked 21 Oct 2026

Where a statement above quotes the vendor's own words about the law, they are the vendor's words, quoted, not adopted.

Evidence

1. TrueCoach pricing · truecoach.co/pricing/
Vendor page · Read 20 Oct 2026 · No copy saved
USD; Starter 5, Standard 20, Pro 50 active clients. Displayed 26.34/57.99/136.99 monthly equivalents accompany annual savings; selected billing state unresolved. All plans list nutrition/habit tracking; 14-day trial; over 50 contact vendor.
2. TrueCoach custom habit tracking · truecoach.co/features/personal-trainer-client-tracker/
Vendor page · Read 20 Oct 2026 · No copy saved
Personalized daily habits appear in client calendars; progress tracking and nutrition tools documented.
3. TrueCoach billing help · help.truecoach.co/en/articles/2393527-truecoach-pricing
Vendor page (help centre) · Read 20 Oct 2026 · No copy saved
Dated December 2024; states active-client billing, no extra team-coach fee and free client access. Numeric pricing sheet absent from retrieved text.
4. TrueCoach privacy link (Xplor privacy notice) · truecoach.co/privacy
Vendor page · Read 21 Oct 2026 · No copy saved
truecoach.co/privacy redirects (301) to xplor.com/us/privacy-notice, Xplor's notice, last updated March 2026; truecoach.co is listed in its product list. Section 9: "we primarily use data centers in the European Union, United Kingdom, United States, Canada, Australia". Section 2 covers "the photos, documents, or other files you upload to our Products and Services". Section 7: right to request "a copy of your Personal Data in a portable format". Section 3: transactional messages such as confirmations, invoices, technical notices, updates, security alerts; section 6: promotional messages by email, telephone, mail, push notifications. Section 1: the notice typically does not apply when Xplor acts as a processor for a customer (data processed through a coach or gym may be governed by that organization's notice). No HIPAA, AI or video statement.
5. TrueCoach help: Is TrueCoach HIPAA compliant? · help.truecoach.co/en/articles/4821090-is-truecoach-hipaa-compliant
Vendor page (help centre) · Read 21 Oct 2026 · No copy saved
Help article, shown date January 22, 2021 (not labelled as a last-updated date). Whole text: "At this time, TrueCoach is not HIPAA compliant." No BAA, hosting, messaging, video, export, integration, AI or Canada statement.