CoachAccountable

The ladder, as the vendor printed it

• At 0 clients: $20 per monthcurrency unconfirmed · Minimum advertised ongoing plan is 20/month; no zero-client exemption documented. One self-coaching freebie client and inactive clients do not count toward the plan (b38_ca_kb_clients); prospects who book through an Offering count while active. · quote required above 1,000 active clients
• Annual billing at 20 clients: Price not establishedannual invoice not printed
• Unlimited plan: Unlimited not establishedno explicitly unlimited plan with the habit workflow is printed
• Zero clients: Minimum advertised ongoing plan is 20/month; no zero-client exemption documented. One self-coaching freebie client and inactive clients do not count toward the plan (b38_ca_kb_clients); prospects who book through an Offering count while active.
• Above the published ladder: quote required.

Workflow

Status

Documented — Recurring binary Metrics, client reporting and progress graphs. ¹

Recurring assignment

Documented ¹

Client completion

Documented ¹

Practitioner review

Documented ¹

Feedback channel

Documented — Metric comments; bidirectional coach responses not tested. ¹

Export

Documented — CSV reports, HTML client records and JSON account data. ³

Free

Trial only — 30-day trial; no permanent free tier published. ²

Client-side charges

Not established — not in the amount

Platform

Not recorded

Observed in an account

No. Everything on this page is documented from the vendor's pages and store listings that were read.

What we could not establish

• Currency code not established: keep amounts out of USD rankings.
• Above 1,000 active clients: obtain quote; no extrapolation.
• Separate client access charge and zero-client billing exception not explicitly confirmed.
• Historical freebie-client allowance is not evidence of a free subscription; not deducted from current client count without current entitlement confirmation.

Regulated use — lay reading

US HIPAA-covered activity

Not suitable for this use — Vendor explicitly excludes HIPAA use. ^{3 4 5}

Ontario PHIPA-subject activity

Not established — No completed PHIPA-specific contractual and operational assessment. ⁶

Regulatory features — what the vendor's pages state

Data entry

Vendor states: Coaching data is entered by coaches and by the people they coach. ⁷ · checked 21 Oct 2026

Hosting

Vendor states: Hosted with Deft in what the vendor calls a "SOC 2-Certified data center" in Chicago, Illinois, United States; privacy policy says servers and offices are in the United States. Web traffic uses TLS enforced by HSTS; backups are stored encrypted offsite with Amazon S3. ^{8 7} · checked 21 Oct 2026

Messages

Vendor states: Account data is used to send emails, including user-to-user messages and staff messages, and SMS to users with cell numbers in select countries, through service providers. ⁷ · checked 21 Oct 2026

Notifications

Not stated

Attachments

Vendor states: File uploads, links and embedded media are listed as coaching data, and uploaded files are included in the exportable data. ^{7 8} · checked 21 Oct 2026

Video

Not stated

Exports

Vendor states: Reports export as CSV, client records as portable HTML, uploaded files as files and all account content as a JSON dump; API access is also offered. ^{8 7} · checked 21 Oct 2026

Integrations

Vendor states: Data from connected third-party apps is treated as coaching data and kept until the app is disconnected; the vendor says data is not sold or rented, not shared for marketing, and shared with service providers only to provide the service. ⁷ · checked 21 Oct 2026

AI features

Vendor states: The privacy policy says data is not used for "research, machine learning" or similar purposes. ⁷ · checked 21 Oct 2026

US business associate agreement

Vendor states: The security page says "CoachAccountable is NOT HIPAA compliant" and describes its server environment as "HIPAA compliant". ⁸ · checked 21 Oct 2026

Canada or Ontario

Not stated

Where a statement above quotes the vendor's own words about the law, they are the vendor's words, quoted, not adopted.

Evidence

1. 1. CoachAccountable recurring actions · coachaccountable.com/knowledgeBase/coaching/actions/FAQs/recurring
   Vendor page · Read 20 Oct 2026 · No copy saved
   Recurring habits use binary Metrics, with configurable cadence, client reminders, comments and progress graphs. well supported as a Binary Metric
2. 2. CoachAccountable pricing · coachaccountable.com/pricing
   Vendor page · Read 20 Oct 2026 · No copy saved
   Monthly client tiers; active clients count; all features and unlimited staff included. No setup fees. Published currency code not established. Only your active clients count.
3. 3. CoachAccountable security · coachaccountable.com/security
   Vendor page · Read 20 Oct 2026 · No copy saved
   Vendor explicitly excludes HIPAA use. It describes a GDPR processor addendum, US hosting, staff-access logs, and CSV/HTML/JSON exports. CoachAccountable is NOT HIPAA compliant.
4. 4. HHS covered entities · hhs.gov/hipaa/for-professionals/covered-entities/index.html
   Regulator page · Read 20 Oct 2026 · No copy saved
   HIPAA scope depends on covered-entity/business-associate status and activity, not a profession label alone.
5. 5. HHS cloud guidance · hhs.gov/hipaa/for-professionals/special-…y/cloud-computing/index.html
   Regulator page · Read 20 Oct 2026 · No copy saved
   BAA and risk-management obligations apply to relevant cloud handling of ePHI; encrypted storage does not automatically remove business-associate duties.
6. 6. Ontario IPC virtual healthcare · ipc.on.ca/en/covid-19-information-and-re…vacy-and-virtual-health-care
   Regulator page · Read 20 Oct 2026 · No copy saved
   PHIPA applies to virtual care as well as in-person care. Vendor marketing alone does not establish practice-specific suitability.
7. 7. CoachAccountable privacy policy · coachaccountable.com/privacy
   Vendor page · Read 21 Oct 2026 · No copy saved
   Page read 2026-10-21 (plain fetch). Coaching data is entered by coaches and the people they coach; file uploads, links and embedded media and data from connected third-party apps are coaching data; emails (system notifications, user-to-user, staff messages) and SMS in select countries via service providers; servers and offices in the United States; data not sold or rented, not shared for marketing, not used for research or machine learning; JSON dump, HTML client export and reports. In-app data is kept until deleted (§1.6); data from connected third-party apps ("Data from connected 3rd party apps") is coaching data kept until the app is disconnected (§1.5–1.6); sharing with service providers is limited to providing the service (§4); data is not sold or rented and not shared for marketing (§5); service providers handle email and SMS (§4); §5 says data is not used for "research, machine learning" or similar purposes. Silent on Canada and HIPAA.
8. 8. CoachAccountable security · coachaccountable.com/security
   Vendor page · Read 21 Oct 2026 · No copy saved
   Page read 2026-10-21 (plain fetch). States "CoachAccountable is NOT HIPAA compliant" and, separately, that the server environment is "HIPAA compliant"; hosting with Deft in a SOC 2-"Certified" data center in the United States (Chicago, Illinois); TLS enforced by HSTS; backups encrypted offsite with Amazon S3; export of reports (CSV), client records (portable HTML), uploaded files and account content (JSON), plus API access. No mention of a BAA, Canada, messaging, notification contents, video, integrations or AI.